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Shane Greenstein

Shane Greenstein is Elinor and Wendall Hobbs Professor of Management and Strategy at the Kellogg School of Management, Northwestern University.

Titles by This Editor

Promises, Problems, Prospects

New technologies, although developed with optimism, often fall short of their predicted potential and create new problems. Communications technologies are no different. Their utopian proponents claim that universal access to advanced communications technologies can help to feed the hungry, cure the sick, educate the illiterate, improve the global standard of living, and ultimately bring about world peace.

The Internet and Beyond

Until the 1980s, it was presumed that technical change in most communications services could easily be monitored from centralized state and federal agencies. This presumption was long outdated prior to the commercialization of the Internet. With the Internet, the long-forecast convergence of voice, video, and text bits became a reality. Legislation, capped by the Telecommunications Act of 1996, created new quasi-standards such as "fair" and "reasonable" for the FCC and courts to apply, leading to nonstop litigation and occasional gridlock.