All organizations today confront data quality problems, both systemic and structural. Neither ad hoc approaches nor fixes at the systems level—installing the latest software or developing an expensive data warehouse—solve the basic problem of bad data quality practices. Journey to Data Quality offers a roadmap that can be used by practitioners, executives, and students for planning and implementing a viable data and information quality management program. This practical guide, based on rigorous research and informed by real-world examples, describes the challenges of data management and provides the principles, strategies, tools, and techniques necessary to meet them.
The authors, all leaders in the data quality field for many years, discuss how to make the economic case for data quality and the importance of getting an organization's leaders on board. They outline different approaches for assessing data, both subjectively (by users) and objectively (using sampling and other techniques). They describe real problems and solutions, including efforts to find the root causes of data quality problems at a healthcare organization and data quality initiatives taken by a large teaching hospital. They address setting company policy on data quality and, finally, they consider future challenges on the journey to data quality.
About the Authors
Yang W. Lee is Associate Professor at the Information, Operations, and Analysis Group in the College of Business Administration at Northeastern University.
Leo L. Pipino is Professor Emeritus of Management Information Systems at the University of Massachusetts, Lowell.
James D. Funk is Founder and Chief Information Architect at Beyond Accuracy, LLC.
Richard Y. Wang is Director of the MIT Information Quality Program (MITIQ), Codirector of the Total Data Quality Management Program at MIT (MIT TDQM), and University Professor at the University of Arkansas at Little Rock, where the first master's degree program in Information Quality has been established.
"The issue of data quality has become increasingly important over the last decade as the amount of data being collected and stored continues to increase at a rapid rate. These researchers have been at the forefront of understanding the impact and implication of the quality of data on organizations. These issues will continue to grow in importance as nontraditional forms of data are collected."
—Veda C. Storey, Tull Professor of Computer Information Systems, Georgia State University