Jobs

The MIT Press welcomes applicants from diverse backgrounds. Candidates who have significant personal experience or engagement with low-income communities or communities that are underrepresented in scholarly publishing are strongly encouraged to apply.


Order Fulfillment Assistant

Position Overview:

  • Process department mail, enter orders into the fulfillment system database, generate daily fulfillment files – 60%
  • Enter bookstore/newsstand orders, payments, and returns – 10%
  • Provide basic customer service – 30%


Principal Duties and Responsibilities (Essential Functions**):

  • Open department mail and sort as appropriate
  • Process payments (checks, wire transfers, credit cards), insuring funds will be deposited correctly
  • Enter orders and invoices into fulfillment system watching for potential misuse or fraud
  • Balance each batch to verify payments were entered correctly
  • Review and process web orders daily
  • Balance and record daily credit card charges by journal
  • Return duplicate payments, foreign checks, unidentified checks, and checks we cannot accept
  • Process bounced checks which includes suspending the subscription and contacting the customer
  • Contact customers with questions about orders and payments, e.g. your credit card was declined, how should we apply this check etc.
  • Send receipts, gift letters, and order and price information
  • Enter subscriber address changes
  • Cancel subscriptions in fulfillment system at customer’s request
  • Process refund check requests through SAP which includes verifying the refund should be issued and mailing the refund check to the customer with explanation of refund
  • Review subscriptions which have been identified as potentially fraudulent or suspended, work with supervisor to determine appropriate action
  • Answer bookstore/newsstand/distributor inquiries, send order forms, promotional material, etc
  • Receive and apply bookstore and distributor payments
  • Process standing orders, create packing slips for each issue published, and send to vendor
  • Process returns and issue credits
  • Send monthly statements, contacting customers when payment is overdue
  • Maintain trade sales database and customer lists
  • Provide backup telephone support for Customer Service
  • Other duties as needed or required

Supervision Received:

The manager of the Journals and Digital Products Customer Service group provides daily supervision.

Supervision Exercised:

None.

Qualifications & Skills: 

Education: A high school degree or equivalent is required.  Some higher education preferred.

Experience: Minimum of two years in order entry and/or providing fulfillment support by telephone, fax, and email.
 
Skills:  Working knowledge of Windows, MS Word, Excel, Outlook or other email program, and Internet Explorer or other web browser.  Excellent interpersonal and oral and written communication skills.  Should be able to work both independently and in a team-oriented environment.  Must be organized, able to switch between tasks while maintaining focus, and able to work quickly and accurately under pressure.  

Deals with confidential information and/or issues using discretion and judgment.

Apply Online

07/05/2019

 


 

Sales Assistant

Position Overview:

As a key member of the in-house sales team, the Sales Assistant will manage wholesaler accounts while supporting other domestic and international efforts to sell MITP into trade and special market channels; coordinate the logistics of the seasonal sales conference for each list; and create / maintain sales tools and direct-sales marketing collateral and provide administrative support in order to enable the worldwide sales team to achieve the goals of the sales department. 

This is a temporary, one year position with the possibility of renewal.

Principal Duties and Responsibilities (Essential Functions**):

Support for Global Sales Team (70%) 

  • First point of contact for queries from customers, reps, and accounts, incl bulk sales and author event orders.
  • Act as marketing liaison to domestic and international sales reps and accounts through the creation, editing, and distribution of marketing materials including: title information (sales) sheets, marketing one-sheets, Barnes & Noble title buy sheets, shelf talkers and other account advertising, and online Edelweiss catalogs; 
  • Create, produce, and track effectiveness of additional sales collateral as necessary;
  • Create, manage, analyze, and disseminate weekly and monthly sales reports;
  • Assist the sales manager in improving and implementing tools and systems for inventory management.
  • Manage BISAC coding, assigning frontlist codes and revisiting backlist codes and updating as necessary;
  • Participate in packaging and other relevant sales, marketing, and acquisitions meetings, offering marketplace and discipline feedback and contributing to publishing plans;
  • Troubleshoot online account data (MITP / Amazon / Barnes & Noble book and author pages); 
  • Coordinate distribution of catalogs & galleys to reps, distributors, and trade customers worldwide;
  • Coordinate all logistics for seasonal sales conferences;
  • Manage MITP presence at Book Expo and other US regional trade shows; 
  • Edit and distribute reports from sales reps;
  • Process and approve bookstore cooperative marketing;
  • Act as internal and external sales department point person in the event that other personnel and sales manager are unavailable;
  • May provide input into hiring and mentorship of a shared intern.
  • Accounting—payment and invoicing as necessary.
  • Other duties as assigned.

Wholesaler Support (20%)

  • Provides data and service to wholesaler customers including seasonal presentations;
  • Monitor and report stock levels and sell through of key titles at Baker & Taylor, Bookazine, and Ingram;
  • Provide monthly and annual sales forecasts for Baker & Taylor, Bookazine, and Ingram;
  • Manage cooperative advertising budget for domestic sales (tracking, reporting, and budget vs. actual comparisons) (omitting national accounts handled by the sales director);
  • Coordinate the library wholesale business through sales reviews, planning, and promotions.

Special Sales (10%)

  • Increase sales to existing special sales accounts through effective account management and promotions;
  • Research new special sales opportunities in the non-traditional sales channels;
  • Create and distribute ‘special sales” specific marketing materials to target non-traditional sales accounts.

Supervision Received:

The Sales Assistant reports directly to the Sales Manager with secondary supervision from International Sales Manager.

Supervision Exercised:

The Sales Assistant may provide input into hiring and mentorship of an intern hire.

Qualifications & Skills: 

EDUCATION: High school diploma or equivalent required. College degree preferred.

EXPERIENCE: 3 years’ relevant sales or administrative work experience required.

SKILLS: Skilled in account and client development and management; detail-oriented with excellent oral and written communications, project management, event planning and customer service skills. Proficient in Excel, Word, FileMaker, Mailchimp, graphic design programs, and databases.

PREFERRED: Sustained personal engagement with communities within the US that are underrepresented in publishing, and a demonstrated ability to bring the understandings gleaned from such engagement to the daily work of academic publishing.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Apply Online

06/24/19


 

Bookstore Manager

BOOKSTORE MANAGERMIT Press Bookstore, to function as the senior member of the bookstore, with responsibility for leading a small, dynamic team of booksellers; providing exemplary customer service; sales and merchandising; overseeing all buying, accounting, and operations; and growing the business to specified targets in a fast-paced retail environment. Responsibilities include hiring, scheduling, supervising, and training staff; maintaining the sales floor; directly assisting customers; guiding the store’s marketing, social media efforts, and in-store merchandising; supervising events staff in coordinating an active events schedule; inventory curation and control; accounting and budgeting functions; monitoring/analyzing and reporting on sales data; maintaining and operating the Espresso Book Machine program; maintaining point-of-sale system, IT software updates, and operational functioning of the store; acting facility manager; and liaising with the MIT Press leadership and staff.  

The MIT Press Bookstore is a full-service bookstore offering trade and scholarly/academic titles across a range of fields and serves as a showroom to the publications of the MIT Press (MITP). 

Job Requirements

REQUIRED:  college degree; three years of bookstore or clearly relevant retail management experience; strong organizational, problem-solving, interpersonal, leadership, and customer service skills; ease with telephone, email, and in-person communication; and attention to detail.  Must be able to juggle multiple priorities despite frequent interruptions, work both independently and as a team player, handle confidential financial information and interpret store policies using discretion and judgment, and lift boxes weighing up to 40 lbs.  Familiarity with MIT and the Press’s publications and scholarly disciplines (e.g., computer science, neuroscience, linguistics, etc.) desirable, as is an active interest in scholarly/nonfiction publishing.  Proficiency with Excel, Word, InDesign, MailChimp, and Eventbrite preferred.  Job #17438-7

Frequent weekend and evening work will be required. 

05/18/19

Apply Online

 


 

Director of Marketing and Sales

Position Overview:

The MIT Press (MITP), the leading university press of books and journals at the intersection of science, technology, art, and design, seeks a Director of Marketing and Sales to lead a 20-member team and maximize the impact and success of its publications in the global marketplace.

Principal Duties and Responsibilities:

  • Responsible for establishing overall marketing and sales vision and goals for trade / academic, book / journal / digital publisher with $25+mm in annual revenue.
  • Develops and implements strategic marketing and sales plans and forecasts across the diverse book categories in which MITP publishes (trade, professional / academic, textbook and digital), the various market segments we target (retail, corporate, institutional, and course adoption), and the audiences we serve (domestic and International).
  • Prepares annual marketing and sales budgets and performs quarterly performance assessments to ensure goal achievement.
  • Directs a marketing and publicity team of twenty marketing 300+ new books and 40+ journals each year.
  • Ensures the publicity team is achieving maximum impact for all titles especially those with trade market appeal.
  • Comfortably negotiates the dual goals of aggressively marketing and selling the Press’s trade and textbook lists while also marketing the growing, mission-driven Open Access program.
  • Works collaboratively with internal and external sales partners to drive laydowns, sell-through and course adoptions where appropriate.
  • Relies on quantitative analysis to measure ROI of marketing spends, including and catalogs and collateral, to manage budget resources efficiently.
  • Works with colleagues in Editorial, Design, and Production to create a look and feel to new products that meet MITP’s standards of excellence and match the vibrancy of our publishing program.
  • Serves on MITP senior management cabinet, and liaises with marketing, communication and sales leaders at the Press and across MIT.
  • Collaborates with the Editorial teams in books and journals to help drive product development and reflects the voice of market to key stakeholders.
  • Recruits and develops talent as needed to create and sustain a team that aligns all sales and marketing actions with the Press mission; conducts performance reviews of direct managerial reports.
  • Oversees the creation and dissemination of all print and digital marketing collateral and advertising in support of books and journals. Ensures the Press website is a sales-driven beacon for the Press.
  • Encourages digital social marketing media as a robust means to drive sales and increase the conversation about MITP publications.

Supervision Received and Exercised:

This role reports to the Director of the MIT Press. Level of supervision depends on decision making skills and planning abilities of the successful candidate, but overall this individual is expected to function with minimal oversight.

All marketing, publicity, sales, communications, and promotions roles fall within this department.

Qualifications & Skills:

  • Bachelor's degree in a related field required; advanced degree in a related field preferred.
  • Minimum 7 years of marketing, communications and/or sales experience in publishing required.
  • Track record of effective personnel management.
  • Experience motivating and leading teams in a highly collaborative environment.
  • Proven track record of success in marketing, publicity, or digital and social media marketing.
  • Strategic thinker with facile skills needed to adjust to a fast-changing publishing landscape and a track record of successful business planning.
  • Strong organizational and communication skills (speaking and writing).
  • Some travel required.

Apply Online

 


The MIT Press welcomes applicants from diverse backgrounds. Candidates who have significant personal experience or engagement with low-income communities or communities that are underrepresented in scholarly publishing are strongly encouraged to apply.
 

Please apply for these positions with a cover letter, on the MIT Careers Site using the job cart portal.

Internships at The MIT Press